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Urgent Help

Help in a Crisis

If you are in crisis, you are not alone. Support is available in Sunderland to help you stay safe and get the right care.

Urgent Help

  • Call 999 if you or someone else is in immediate danger.
  • British Sign Language (BSL) users can make a video call at:  BSL Video Call
  • People who are deaf can use 18000 to contact 999 through text relay.

Safeguarding Concerns

Children

If you are worried about a child (aged 0–17), contact Together for Children on 0191 561 7007.
Available:
  • Monday to Thursday: 8:30 am – 5:15 pm
  • Friday: 8:30 am – 4:45 pm

Adults

To report an adult safeguarding concern, visit:  Sunderland Adult Safeguarding

Mental Health Crisis

If you or someone you know is experiencing a mental health crisis:
  • Call NHS 111 and select option 2 for 24/7 mental health support.
You will speak to a trained mental health advisor who will:
  • Listen and ask questions to understand your situation
  • Offer self-care advice and signposting
  • Transfer you to the crisis team if needed
  • Refer you to other local services
This service is still provided by your local NHS mental health trust – only the phone number has changed.

Local services

CNTWCrisis Resolution and Home Treatment TeamWe offer assessment and home treatment for people over 16 experiencing a mental health crisis Find out moreSave Crisis Resolution and Home Treatment Team to favourites
CP Durham & Sunderland Logo (730px X 417px)Find a Pharmacy near youUse your postcode to find the nearest pharmacies (chemists) near you Find out more Save Find a Pharmacy near you to favourites
NHS LogoFind your nearest A&E Find Your nearest A&ESave Find your nearest A&E to favourites
CNTWIntensive Community Treatment Service (ICTS) – Children and Young PeopleICTS Provides intensive home based treatment for children and young people with complex mental health need as well as urgent assessments for self harm and acute mental health presentations Find out moreSave Intensive Community Treatment Service (ICTS) – Children and Young People to favourites
SccHow to Report a Safeguarding ConcernEveryone has the right to feel safe. This means protecting and preventing harm towards children, young people and adults at risk of abuse. It’s important to tell us if you... Find out who to contactSave How to Report a Safeguarding Concern to favourites
TfcConcerned about a childIf you have a concern about the safety of a child or young person under the age of 18, you should talk to someone immediately.  Find out who to speak toSave Concerned about a child to favourites
SccSunderland City Council – Contact UsOn this website you can request most services, make a payment, and find information quickly and easily. Find out more click hereSave Sunderland City Council – Contact Us to favourites

National Services

NHS LogoGet urgent help for mental healthGet urgent help for mental health – NHS (www.nhs.uk) Find out moreSave Get urgent help for mental health to favourites
J001221 TL NHS Mental Health Social 1080 X 1080Need Urgent Mental Health Support? Call NHS 111 mental health option 2If you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support. Find out moreSave Need Urgent Mental Health Support? Call NHS 111 mental health option 2 to favourites
Samaritans Logo 1SamaritansIf you just need to talk, any time of day or night Free listening services Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours   If you just need to talk, any time of day or night, call 116 123  to talk to SamaritansSave Samaritans to favourites
NHSNHS 111 – When to use.NHS 111 can help if you think you need medical help right now. You can get help from NHS 111: by using 111 online in the NHS App by calling 111 We... Find out moreSave NHS 111 – When to use. to favourites